Support

Help and frequently asked questions.

Contact

Email: vectorxlabs@gmail.com
Typical response time: 1–2 days.

Frequently asked questions

Live Activities aren't appearing on my Lock Screen

Open Settings → Pitch Pulse 26 and ensure Live Activities is on. Also check Settings → Face ID & Passcode → Live Activities is enabled. Live Activities require iOS 16.1 or later.

I'm not getting goal alerts

Goal alerts come through push notifications. In Settings → Pitch Pulse 26 → Notifications, ensure notifications are allowed. In the App, open Settings → Notifications and confirm "Goal alerts" is on for your favorite team.

Score is delayed

The App combines multiple data sources to deliver scores within seconds of a real event. During very high-load periods (concurrent knockout matches), there may be a brief delay of 5–15 seconds. We display the most recent confirmed score; we do not push speculative updates.

Why don't I see player lineups or detailed stats?

Version 1.0 focuses on live scoring and getting you to the stadium. Lineups, player stats, and match heatmaps are planned for later updates.

Is this an official tournament app?

No. Pitch Pulse 26 is an independent project and has no affiliation with FIFA or any official tournament body. We use only generic football imagery and we do not display any official emblem, mascot, or trophy artwork.

Will my data be sold or shared with advertisers?

No. See the privacy policy for details — version 1.0 has no advertising and no third-party tracking SDKs.

Reporting a bug

Please include: your iPhone model, iOS version, the App version (Settings → About), and what you expected versus what you saw. Screenshots help a lot.